Terms of Use

Welcome to Confidential PI. These Terms of Use govern your access to and use of our website and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.

1. Acceptance of Terms

By accessing or using the Confidential PI website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use and our Privacy Policy. These Terms constitute a legally binding agreement between you and Confidential PI. We reserve the right to modify these Terms at any time, and your continued use of our services after such modifications constitutes acceptance of the updated Terms.

2. Services Description

Confidential PI provides professional private investigation services in Ontario and Quebec, Canada. Our services include but are not limited to surveillance, background checks, infidelity investigations, corporate investigations, bug sweeps, missing persons investigations, and child custody documentation. All services are provided in accordance with applicable federal and provincial laws and regulations governing private investigation activities.

3. Eligibility and User Requirements

Age Requirement

You must be at least 18 years of age to use our services or enter into any agreement with Confidential PI. By using our services, you represent and warrant that you meet this age requirement.

Lawful Use

You agree to use our services only for lawful purposes and in compliance with all applicable laws and regulations. You may not use our services for any illegal, fraudulent, or unauthorized purpose, or in any manner that could damage, disable, or impair our services.

Accurate Information

You agree to provide accurate, current, and complete information when engaging our services and to update such information as necessary to maintain its accuracy.

4. Client Obligations and Prohibited Uses

As a client or user of our services, you agree not to:

• Request investigations for illegal purposes or that would require illegal activities
• Misrepresent your identity or your relationship to any subject of investigation
• Use our services to harass, stalk, or threaten any individual
• Violate any person’s privacy rights or other legal rights
• Provide false or misleading information to our investigators
• Interfere with or disrupt our services or servers
• Attempt to gain unauthorized access to our systems or networks
• Use our services in any manner that violates applicable laws or regulations

5. Service Agreements and Payments

Consultation and Agreement

All investigation services require a signed service agreement and payment of a retainer before work begins. The terms of service, scope of work, fees, and payment schedule will be outlined in a written agreement provided during the consultation process.

Fees and Payment

Payment terms will be specified in your service agreement. Fees are based on the nature and scope of the investigation. Additional costs may be incurred for expenses such as travel, court appearances, or specialized equipment. All fees must be paid in accordance with the agreed payment schedule. Failure to make timely payments may result in suspension or termination of services.

Cancellation and Refunds

Cancellation and refund policies will be outlined in your service agreement. Generally, retainer fees for work already performed are non-refundable. Unused portions of retainer fees may be refundable subject to the terms of your agreement.

6. Confidentiality and Non-Disclosure

We maintain strict confidentiality regarding all client information and case details. All information shared with us is protected by investigator-client confidentiality. You agree to maintain confidentiality regarding our methods, sources, and any proprietary information disclosed during the course of our services. You may not disclose our investigative techniques, strategies, or confidential business information to any third party without our written consent.

7. No Guarantee of Results

While we employ professional investigative techniques and experienced investigators, we cannot guarantee specific outcomes or results. Investigations are subject to various factors beyond our control, including the availability of information, cooperation of third parties, and legal limitations. We do not make any representations or warranties regarding the outcome of any investigation. Our obligation is to conduct professional, thorough investigations using industry best practices, not to achieve specific results.

8. Limitation of Liability

To the maximum extent permitted by law, Confidential PI and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services or these Terms. Our total liability for any claim arising out of or related to our services shall not exceed the amount paid by you for the specific services giving rise to the claim. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

9. Indemnification

You agree to indemnify, defend, and hold harmless Confidential PI and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of or related to your use of our services, your violation of these Terms, your violation of any rights of another party, or your provision of false or misleading information.

10. Intellectual Property Rights

Our Property

All content on our website, including text, graphics, logos, images, and software, is the property of Confidential PI or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from our content without our express written permission.

Investigation Materials

Investigation reports, photographs, videos, and other materials produced during the course of our services are provided solely for your personal use in the matter for which they were obtained. You may not reproduce, distribute, or publicly display such materials without our written consent, except as necessary for legal proceedings related to your case.

11. Disclaimer of Warranties

Our services are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied. We disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that our services will be uninterrupted, error-free, or free from viruses or other harmful components. We do not warrant the accuracy, completeness, or reliability of any information obtained through our services.

12. Termination

We reserve the right to terminate or suspend your access to our services at any time, with or without cause or notice, if we believe you have violated these Terms or engaged in any conduct that we deem inappropriate or harmful. Upon termination, your right to use our services will immediately cease. Provisions of these Terms that by their nature should survive termination shall survive, including confidentiality obligations, limitation of liability, and dispute resolution provisions.

13. Governing Law and Dispute Resolution

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario or Quebec (depending on which office serves you) and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Dispute Resolution

Any dispute arising out of or relating to these Terms or our services shall first be attempted to be resolved through good faith negotiations. If negotiations fail, disputes shall be resolved through binding arbitration in accordance with the rules of the applicable provincial arbitration association, or through the courts of Ontario or Quebec as appropriate.

14. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent.

15. Entire Agreement

These Terms, together with our Privacy Policy and any service agreement you sign, constitute the entire agreement between you and Confidential PI regarding your use of our services and supersede all prior agreements and understandings, whether written or oral.

16. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website with a new “Last Updated” date. Your continued use of our services after such modifications constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.

17. Contact Information

If you have any questions about these Terms of Use, please contact us:

This Terms of Use agreement is effective as of February 2, 2026

By using our services, you acknowledge that you have read and agree to these Terms