Frequently Asked Questions
Everything you need to know about our private investigation services
We have compiled answers to the most common questions about our private investigation services. Cannot find what you are looking for? Contact us for personalized assistance.
Are private investigators legal in Canada?
Yes, private investigators are completely legal in Canada and are regulated by provincial licensing authorities. In Ontario, we are licensed by the Ministry of the Solicitor General, and in Quebec, under the Private Security Act. All our investigators hold valid provincial licenses and operate in full compliance with Canadian laws.
What services do you offer?
We offer comprehensive private investigation services including surveillance (mobile and stationary with video documentation), infidelity investigations, background checks, corporate investigations, bug sweeps and electronic surveillance detection, missing persons cases, child custody documentation, and insurance fraud investigations. All investigations are conducted professionally and discreetly with court-admissible evidence.
How long does an investigation take?
Investigation timelines vary by service type. Background checks typically take 3-7 business days, surveillance investigations usually require 5-10 days to establish patterns and gather evidence, and infidelity investigations average 1-3 weeks. Bug sweeps can often be completed within same day to 48 hours, while missing persons cases may take anywhere from days to months depending on complexity. During your free consultation, we provide realistic timelines specific to your case.
Is the evidence admissible in court?
Yes, all evidence we gather is documented to legal standards and is admissible in Canadian courts. Our evidence has been successfully used in divorce and family court proceedings, child custody cases, civil litigation, criminal defense cases, insurance claim disputes, and employment tribunals. Our investigators follow proper chain of custody procedures, maintain detailed documentation, and can provide expert testimony when required by your lawyer.
Is everything confidential?
Absolutely. Client confidentiality is our highest priority. We maintain strict privacy protocols including completely confidential consultations, secure case files with encrypted storage, discreet unmarked vehicles for surveillance, and private communications channels. No information is shared with third parties. Your case details, investigation results, and personal information remain completely confidential. We understand the sensitive nature of private investigations and treat every client with absolute discretion.
What payment methods do you accept?
We accept multiple payment methods including credit cards (Visa, Mastercard, American Express), debit cards, e-transfer for Canada, cash, certified cheque or money order, and company cheque for corporate clients. Most investigations require a retainer upfront with the balance due upon completion. We provide detailed invoices and progress updates throughout your investigation. Payment plans are available for extended investigations.
What happens during the consultation?
Your free consultation is a no-obligation discussion about your situation. We listen to your explanation of the situation and what you need to accomplish, assess your case and discuss possible approaches, advise on what evidence can realistically be obtained, provide a detailed written quote with no hidden fees, and answer all your questions thoroughly. Consultations typically last 30-45 minutes and can be conducted in-person, by phone, or via video call. Everything discussed is completely confidential with no pressure or obligation to proceed.
Do you offer bilingual services?
Yes, we provide fully bilingual services in both English and French, particularly for our Montreal and Quebec clients. Our bilingual services include consultations in French or English, investigation reports in your preferred language, client communications in both languages, court testimony available in both languages, and bilingual investigators for Quebec cases. Whether you prefer to work in French or English, you will receive professional service in your language throughout your investigation.
Can you guarantee results?
While we cannot guarantee specific outcomes as no legitimate investigator can, we guarantee professional effort using proven investigative techniques and advanced equipment, experienced licensed investigators, thorough investigation following all leads, honest assessment about case viability, quality documentation of all evidence, and regular updates throughout the process. Be wary of any investigator who promises guaranteed results. Investigations involve variables beyond control, but what we can promise is professional, ethical, and thorough work using the best investigative practices.
What areas do you serve?
Our Toronto office serves the Greater Toronto Area including Toronto, North York, Scarborough, Etobicoke, Mississauga, Brampton, Vaughan, Markham, and Richmond Hill. Our Montreal office serves the Greater Montreal Region including Montreal, Laval, Longueuil, Brossard, South Shore, West Island, and North Shore. We also provide extended coverage across the entire provinces of Ontario and Quebec, other Canadian provinces through our network, and international investigations coordinated with partners. Contact us if your case involves locations outside our primary areas.
What should I bring to the consultation?
To help us serve you better, bring any relevant information you have including basic details such as names, addresses, phone numbers and vehicle information, recent photos of subjects if applicable, a timeline with dates, times and patterns you have observed, any relevant documents or evidence you already have, and a list of specific concerns or questions. Do not worry if you do not have everything as we can work with whatever information you have. The most important thing is to be open and honest about your situation so we can provide the best advice.
How do I get started?
Getting started is easy. Simply contact us by phone, email, or through our website contact form to schedule your free confidential consultation. During the consultation, we will discuss your situation, assess your needs, and provide you with a detailed quote. If you decide to proceed, we can typically begin your investigation within 24-48 hours. Our team is available to answer any questions you may have and guide you through every step of the process.
Still Have Questions?
Cannot find the answer you are looking for? Our team is here to help. Get in touch for a free confidential consultation.